FAQs

What is the Combined Minds app?

The Combined Minds app helps families and friends find ways to provide the right environment to help the individuals they support affect their own change. It also helps search for their own strengths.

Who is Combined Minds for?

Combined Minds is for family and friends of teenagers who have a diagnosed mental health condition but can also be used for other age groups and for those who may show symptoms without formal diagnosis.

How does Combined Minds work?

Combined Minds uses a ‘Strengths-Based’ Approach which has been shown to be effective in recovery. This approach moves away from the ‘deficits’ that individuals with mental health difficulties might be said to show or experience and instead focuses on resourcefulness and resilience.

The app provides tasks that can be carried out to support different conditions and has helpful guidance under ‘My Activities’ to promote change. The app records what has worked so that it acts as a prompt at times of need, signposts to helpful services and also provides support for families and friends themselves.

What were the aims of developing Combined Minds?

Combined Minds is reviewed every three months and updated as necessary to ensure the app is clinically valid.

 

The clinical risk is monitored and laid out in the hazard log and map to the DCB 0129 guidelines. A flow chart of hazard mitigation and response is available. This outlines how issues will be addressed together with target response times.

Our target response time for urgent issues is 24 hours, for high priority issues 72 hours, medium priority 7 working days and low priority 14 working days.

Do you involve users in your app?

stem4, the charity behind Combined Minds and two other successful apps, prides itself on working co-productively. The app was funded by parents and we had groups of parents comment on the key features and tasks of the apps.

We will continue to collate feedback on app use based on inbuilt app analytics. stem4 consistently monitors user feedback via emails, social media and reviews on the App Store/Google Play.

What safety features are present?

We do not collect any personally identifiable data, the app can be used independent of WIFI, there is a clinical safety report and hazard log. The app will be updated regularly based on user feedback and relevance.

How often do you review/update Combined Minds?

Combined Minds is reviewed every three months and updated as necessary to ensure the app is clinically valid.

 

The clinical risk is monitored and laid out in the hazard log and map to the DCB 0129 guidelines. A flow chart of hazard mitigation and response is available. This outlines how issues will be addressed together with target response times.

 

Our target response time for urgent issues is 24 hours, for high priority issues 72 hours, medium priority 7 working days and low priority 14 working days.

What data do you collect & store?

Combined Minds does not collect any personally identifiable information. Anonymised data is collected to ensure the effectiveness of the app can be monitored.

 

Combined Minds is an app which can be used on iOS and Android devices. The content is downloaded the first time the user opens the app and then cached. It can still be viewed and used offline.

 

All optional question and activity feedback data collected via the app is aggregated and cannot be tracked to each user/device. However, the security of this data is still important to us and as such, we will take all steps reasonably necessary to ensure that the data is treated securely. The transfer of data is encrypted over a secure connection (SSL). You can read our full Privacy Policy here. [link to CM privacy policy]

 

App data is stored using Amazon Web Services (AWS) which has certification for compliance with ISO 27001:2013 – https://d1.awsstatic.com/certifications/iso_27001_global_certification.pdf.

 

Clinical risk is managed by having a contractual agreement with the developer that data security and technical risks will be addressed at every update or when concerns are raised via the clinical safety system which indicates clear timeframes and the flow of what action will be taken.

 

The app is stand-alone and does not interact with existing enterprise systems.

 

It has been designed with young people to ensure data and device memory/data use in their preferred device (smartphone) is not compromised.

 

Activity is logged to present the user with the following information:

  • Activity feedback (whether the activity helped)

 

In order to evidence the effectiveness of the app, the following data will be made available:

  • Number of downloads and number of users (both iOS and Android)
  • Data submitted on installation of the app (optional) including:
    • Gender, Age Range, Location, Ethnicity, whether they have sought professional treatment
    • Aggregated data on user activity and its effectiveness
    • Analytics on user journeys
How do I report an issue with the app?

To report an issue with Combined Minds please email combinedminds@stem4.org.uk.

 

stem4 endeavour to respond to the enquirer according to our target response times. Risk will be amended with immediate effect. Amendments to the workings of the app will be made at every update.

What design standards were followed?

NHS Digital DCB0129 standards.

 

This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.

 

Also our app developers:

  • Design with Users Needs
  • Design with Data
  • Iteration – New updates depending on things that have (or haven’t) worked or new functionality.

 

We also do strive to be as broadly accessible as possible through the use of industry best practices. For example, contrast colours for those with sight issues, using a font that’s clear to read etc.

stem4 is a charity that relies on your support to be able to continue supporting teenage mental health. If you would like to make a donation, you can do so below:

Show Buttons
Hide Buttons